Privacy Policy

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Privacy Policy (UK GDPR Compliant)

Akeso Medico Agency (“we”, “our”, “us”) is committed to protecting the privacy and security of personal data. This Privacy Policy explains how we collect, use, and safeguard information in compliance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Data We Collect

Personal details provided by solicitors or insurers for case management (e.g. claimant name, date of birth, contact details).
Medical information provided by consultants and solicitors for the purpose of medico-legal reporting.
Professional details of consultants (CVs, qualifications, clinic details).
Business contact information of solicitors, insurers, and rehabilitation providers.

How We Use Data

To nominate, instruct, and coordinate medical consultants on behalf of solicitors.
To manage and forward medical reports to solicitors.
To process invoices and payments between consultants and solicitors.
To comply with legal and regulatory obligations.

Legal Basis for Processing

We process personal data on the following legal grounds:
Performance of a contract (with solicitors and consultants).
Compliance with legal obligations.
Legitimate interests in managing medico-legal services.

Data Sharing

We share claimant data only with nominated medical consultants instructed by solicitors.
We share consultant details only with solicitors instructing them.
We do not sell or trade personal data.
Data is shared strictly on a need-to-know basis for case handling.

Data Retention

Personal data is retained for as long as necessary to fulfil the purposes outlined in this Privacy Policy and to comply with legal and professional obligations. Typically, case-related data is held for 6 years after case conclusion unless a longer retention period is legally required.

Data Security

We implement appropriate technical and organisational measures to protect personal data against unauthorised access, alteration, disclosure, or destruction.

Rights of Data Subjects

Individuals have the right to:
Access their data.
Request correction of inaccurate data.
Request deletion of data (subject to legal requirements).
Restrict or object to processing.
Data portability (where applicable).

Contact Us

For any queries about this Privacy Policy or how we handle personal data, please contact us:

Akeso Medico Agency
Email: info@akeso-medical.co.uk
Tel: 07903 444 184

Complaints

If you are not satisfied with how we process your data, you may lodge a complaint with the Information Commissioner’s Office (ICO): www.ico.org.uk